We provide technical support, warranty assistance and service for CAG ONE skate sharpening and profiling machines. Our goal is to restore the equipment to operation as quickly as reasonably possible and minimise downtime for the customer.
New CAG ONE machines supplied by us are covered by a 2-year warranty.
We provide support with diagnostics, repairs and selection of the correct CAG ONE spare parts.
During warranty repairs, subject to availability, we make every effort to provide the customer with a temporary loaner machine.
The warranty covers machine faults resulting from manufacturing defects and failures of mechanical or electronic components that qualify under the applicable warranty terms.
Each service request is assessed individually. Our first step is to identify the cause of the problem and determine the most appropriate way to complete the repair as quickly as reasonably possible.
Some service and repair work can be carried out locally. For certain more advanced repairs, however, the manufacturer's procedures may require the machine to be sent to the CAG ONE service centre in Canada.
We understand that for a skate rental operation, ice rink or professional skate sharpening service, even several days of downtime can create operational problems.
For this reason, during repairs carried out under warranty, subject to our current availability, we make every effort to provide the customer with a temporary loaner machine for the duration of the repair.
The CAG ONE warranty does not cover damage or faults resulting from improper use of the machine or normal wear of consumable components.
Contact CAG ONE Poland. We will help diagnose the problem and determine the most appropriate repair procedure for your skate sharpener or profiler.
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